REGION VI

· Business Track Session 1 & 2: "I'm an engineer, not a sales person"

· Business Track Session 3 & 4: Changing – “This is the way its always been"

Speaker—Howard Hyden

If a picture is worth a thousand words - then Howard is priceless.

Speaking from experience. And it shows.

Recognized as the leading authority on Customer Focus.

Track #3

Mr. Howard Hyden

High energy. High humor. High value and off-the-charts enthusiasm!

Howard has a gift... he speaks very graphically. His unique ability to choose words that “paint a picture” in the audience's mind results in an extraordinary amount of “take-aways” for audiences to use in the workplace long after the presentation is over. Because of this enhanced retention, clients are able to draw on what they've learned from Howard to help them achieve their best in the workplace for years to come. It's no wonder meeting planners frequently comment that their clients, “are still talking about Howard's presentation months - and even years - later.”

With thousands of professional speeches, informative presentations and keynote addresses to his credit, Howard's reality-based ideas give a step-by-step approach to improving your business. His extensive experience and diverse list of clientele allows Howard to immediately “hit home” on key issues, creating relevancy for every industry.

Howard Hyden brings over 25 years of hard-won business acumen and hands-on experience to the podium. His well-earned reputation for turning companies around began early in his career when he led a division of Control Data, a Fortune 100 company with over 53,000 employees, to new records for service and quality in just 14 months. Howard performed extensive research in organizational development and behavior change and integrated these concepts with the discipline of marketing. Armed with this knowledge and his past experiences, Howard has developed a proven methodology and tools for transforming organizations into a customer-focused culture. His knowledge and expertise quickly gained him the reputation for being "the expert" on the subject of Customer Focus.

PRESENTING: