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REGION VI |
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Even engineers can make money |
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SPEAKER— |
4 Sessions |
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Business Sessions 1 & 2: Target audience - Project Engineers "I'm an engineer, not a sales person" Presented by Howard Hyden · What does it mean to be truly customer focused? · Am I doing it my way, or the customers' way? · Does my company create more value than our competition? Do I? · If my company and I do create more value, how do we communicate that? · I work for the architect and a fixed fee, so how can I possibly afford to add extra value? · How do I cope with and indifferent manager or company? · Am I the one who is indifferent? · How do I get ahead in my company? |
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Business Sessions 3 & 4: Target audience - Principals and Managers Changing – “This is the way its always been" Presented by Howard Hyden · Is my team customer focused? How do I know? · Can customer focus improve our profitability? How? · Do my people actually give the client what they want? Or do we just give the customer the same thing we gave them last time? · We've got lots of good ideas that never get implemented. What's the best way to get it going? · It always seems that everyone’s got something to complain about. How do we get rid of that? · How do we get over 'we've always done it this same way'? · What is the value to training in employee retention and company performance? I already train – how much is enough? · Feedback - do you really know what your customers think of you? · Breaking down indifference in your organization - where do I start? · My architect sells the building, carves out mechanical space, and auctions off the mechanical design to the lowest bidder. All I can do now is compete on price. Can I change this dynamic? · Feedback – do I tell my employees how they are performing? How do they know what I want if I don’t tell them? |